The Royal Hawaiian, A Luxury Collection Resort, Waikiki

Royal Hawaiian Waikiki Vacation Experience.

+We liked the location and the staff. We arrived at the hotel in the morning due to an early flight to Oahu and they accommodated our request for a very early check-in.

–We were very unhappy that there was no room service and no 24 hour places to get any type of food or drinks or coffee without leaving the hotel. Their bakery closes at 12 noon which is totally unacceptable for a luxury rated hotel. The restaurants disappointed us so we are most of our meals outside…

The room was small, dark and crowded.not at all worth what they were charging us at the end.

+The property is beautiful and historic, which we appreciated.

–Most importantly, at the end of our stay, when we checked out we were shocked to know that we were over charged and incorrectly charged for our room. We had paid in full to Booking.com for our stay, so we found this experience upsetting.

+The location was great. Staff were friendly and helpful

–The price for the facilities offered was limited.

Very good location, historical builidng, gourgeours gardens.

+Suite was very nice, location is excellent and the gardens are gourgeous

–Overall property Maintenance, cleanliness and amount of Events impacting the guest Services

Upgrading of room decor, furnishings, and toiletries badly needed to bring hotel to luxury category.

+The hotel is located in the heart of Waikiki and our room, being an end unit had a full view of Waikiki beach.

–We had a very difficult time checking in despite providing a confirmed reservation number. For the price, the room decor and furnishings are sadly dated/worn and not considered luxury. No slippers were provided and the toiletries provided were basically generic and not of luxurious grade.

Good structure and sea view

+The location and parking onsite, as well as, the sea view.

–I thought the room details a bit poor considering the money spent, however, the sea view is amazing and the resort has a good structure and breakfast included. The other point to highlight is the parking paid aside.