The Willows Hotel
555 West Surf, Chicago
Checking price…
Top-rated location
Guests rate location 10.0/10.
Guest favorite
Exceptional reviews from recent guests.
Guests loved it
Great location
Well reviewed
979 guest reviews.
Popular amenities
About The Willows Hotel
Charming Location in Chicago
The Willows Hotel offers a charming stay nestled in Chicago's prestigious Lakeview and Lincoln Park neighborhoods. Guests can enjoy the serene surroundings of a tree-lined street while being close to the vibrant city attractions.
Convenient Amenities
Experience convenience with complimentary WiFi, round-the-clock coffee & tea service, and comfortable guest rooms equipped with modern amenities. The Willows Hotel ensures a relaxing and hassle-free stay for all guests.
Explore the City
With easy access to public transportation, guests can effortlessly explore popular city attractions such as the Steppenwolf Theatre, Wrigley Field, Lincoln Park Zoo, and the beautiful Lake Michigan coastline. Uncover the best of Chicago right at your doorstep at the Willows Hotel.
Good to know about The Willows Hotel
Check-in
03:00 PM
Check-out
11:00 AM
Pets
Not allowed
Children
Welcome
How The Willows Hotel's price works
One flat fee
The price is what the hotel charges us plus one small, flat service fee — the same for every guest.
No surveillance pricing
We never use your device, location or browsing history to decide what you pay.
All-in, no surprises
Taxes and known fees are shown up front. What you see is what you book.
The Willows Hotel reviews
Exceptional
979 reviews · updated January 2026
Guests loved
- + Great location
- + Courteous staff
Worth noting
- – Cleanliness issues
- – Noise from outside
Things to do near The Willows Hotel
555 West Surf, Chicago
Open in Google Maps ↗The Willows Hotel property amenities
Internet
- WiFi available
- Free WiFi
Parking & transportation
- Parking
- Parking garage
Food & drink
- Snack bar
- Physical distancing in dining areas
Things to do
- Golf course
Services & conveniences
- 24-hour front desk
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Daily housekeeping
- Concierge service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
Climate & comfort
- Non-smoking rooms
- Air conditioning
- Heating
- Non-smoking throughout
More
- Wine/champagne
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- First aid kit available
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Food delivered to guest room
- Pub crawls
- Movie nights
- Stand-up comedy
The Willows Hotel room amenities
Bedroom
- Premium bedding
- Blackout drapes/curtains
Bathroom
- Hair dryer
- Bathrobe
- Private bathroom
- Shower
- Toilet
Entertainment
- TV
Food & drink
- Minibar
- Refrigerator
Internet & phone
- Telephone
- Free Local calls
- Free WiFi
Comfort
- Air conditioning
- Fan
- Heating
More
- Desk
Frequently asked questions about The Willows Hotel
What are the check-in and check-out times at The Willows Hotel?
Check-in starts at 03:00 PM and check-out is by 11:00 AM.
Does The Willows Hotel have WiFi?
WiFi is available at The Willows Hotel. Check your room's details for whether it's free or carries a charge.
Is parking available at The Willows Hotel?
Yes, parking is available at The Willows Hotel. A fee may apply — see the property's important information.
Does The Willows Hotel have a restaurant?
Yes, there is on-site dining at The Willows Hotel. There's also a bar or lounge.
Do the rooms at The Willows Hotel have air conditioning?
Yes, rooms at The Willows Hotel have air conditioning.
Is The Willows Hotel pet-friendly?
No, pets are not allowed at The Willows Hotel.
Is The Willows Hotel family-friendly?
Yes, The Willows Hotel welcomes families.
Is The Willows Hotel non-smoking?
Yes, The Willows Hotel is non-smoking throughout.
How far is The Willows Hotel from Honolulu airport (HNL)?
It's about 4251 mi (straight-line) from Honolulu airport (HNL).
What's the closest beach to The Willows Hotel?
The nearest is Lanikai Beach, about 4237 mi away (straight-line).
What is the cancellation policy at The Willows Hotel?
It depends on the rate you pick — many rooms at The Willows Hotel offer free cancellation. You'll see each room's exact policy before you book.
Are there extra fees at The Willows Hotel?
Any mandatory property fees are shown in your all-in total before you book — no surprises at checkout.
What guest services does The Willows Hotel offer?
The Willows Hotel offers services such as concierge, laundry, luggage storage.
Is The Willows Hotel a good place to stay?
Guests rate it 9.0/10 (Exceptional) across 979 reviews.
How does pricing work at The Willows Hotel on travelpluscost?
One honest price: what the hotel charges us plus one small flat fee — the same for everyone, never based on your data. No hidden markup and no fake discounts.
The Willows Hotel policies
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Children and extra bed policy
Children of any age are allowed. Children up to and including 5 years old stay for free when using an existing bed. You haven't added any cots. You haven't added any extra beds.
Pets
Pets are not allowed.
Internet
WiFi is available in the hotel rooms and is free of charge.
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs USD 25 per day.
You need to know about The Willows Hotel
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please be advised that charges are applicable for early arrivals. Please contact the hotel directly for more details. Please note parking fees vary depending on vehicle size. Please contact the property directly for more detail. Please note that for reservations of 5 rooms or more different policies apply: -50% of the total amount will be charged by the property after the reservation is made. -If the reservation is canceled up to 14 days before the arrival date no fees will apply but if canceled later or in case of no show, the total amount will be charged. When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
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