Is Ace Hotel New York non-smoking?

Yes, Ace Hotel New York is non-smoking throughout.

How far is Ace Hotel New York from Honolulu airport (HNL)?

It's about 4963 mi (straight-line) from Honolulu airport (HNL).

What's the closest beach to Ace Hotel New York?

The nearest is Lanikai Beach, about 4949 mi away (straight-line).

What is the cancellation policy at Ace Hotel New York?

It depends on the rate you pick — many rooms at Ace Hotel New York offer free cancellation. You'll see each room's exact policy before you book.

Are there extra fees at Ace Hotel New York?

Any mandatory property fees are shown in your all-in total before you book — no surprises at checkout.

What guest services does Ace Hotel New York offer?

Ace Hotel New York offers services such as laundry, luggage storage.

Is Ace Hotel New York a good place to stay?

Guests rate it 9.0/10 (Exceptional) across 2,640 reviews.

How does pricing work at Ace Hotel New York on travelpluscost?

One honest price: what the hotel charges us plus one small flat fee — the same for everyone, never based on your data. No hidden markup and no fake discounts.

Ace Hotel New York

Name: Ace Hotel New York
Address: 20 West 29th Street, New York, US
Rating: 9

9.02,640 reviews

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Where to?

Hotel

20 West 29th Street, New York

Checking price…

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Top-rated service

Guests rate service 9.8/10.

Guest favorite

Exceptional reviews from recent guests.

Guests loved it

Excellent, friendly staff (Trey, Freddy repeatedly praised)

Well reviewed

2,640 guest reviews.

Popular amenities

Free WiFiParkingBreakfastGymRestaurantBarAir conditioningRoom service

About Ace Hotel New York

Unique Design and Modern Amenities

Experience individually designed guest rooms at Hotel Ace, each featuring modern amenities like flat-screen TVs and iPod docks. Enjoy a fully stocked minibar and refrigerator in every room for your convenience.

Artistic Style and Culinary Delights

Immerse yourself in the unique style of the Ace Hotel, curated by local artists and designers. Indulge in culinary delights at Koloman Restaurant and savor gourmet coffee from Stumptown Coffee Roasters Cafe. Don't miss the live music in the vibrant hotel lobby.

Convenient Location and Nearby Attractions

Located in the heart of Manhattan, just a short walk from Madison Square Garden, the Ace Hotel offers easy access to Herald Square Subway Station. Explore popular attractions like Times Square and the Empire State Building, with a variety of shops and dining options at your doorstep.

Good to know about Ace Hotel New York

Check-in

03:00 PM

Check-out

12:00 PM

Pets

Allowed

Children

Welcome

Choose your room at Ace Hotel New York

Ace Hotel New York

See rooms & prices

How Ace Hotel New York's price works

One flat fee

The price is what the hotel charges us plus one small, flat service fee — the same for every guest.

No surveillance pricing

We never use your device, location or browsing history to decide what you pay.

All-in, no surprises

Taxes and known fees are shown up front. What you see is what you book.

Ace Hotel New York reviews

9.0

Exceptional

2,640 reviews · updated June 2026

Cleanliness8.2

Service9.8

Location9.5

Room Quality8.2

Amenities9.0

Value for Money9.2

Guests loved

+ Excellent, friendly staff (Trey, Freddy repeatedly praised)
+ Prime central location near subway, Flatiron and Madison Square Park
+ Strong lobby vibe and stylish atmosphere
+ Good value for Manhattan; spacious rooms by NYC standards

Worth noting

– Noise from street due to windows not very soundproof
– Some signs of wear: dark/dingy areas, slow elevators, occasional water leak
– Practical room issues for some (lack of storage/drawers, no soap dishes)
– Occasional check-in/communication hiccups

Things to do near Ace Hotel New York

20 West 29th Street, New York

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Ace Hotel New York property amenities

Internet

WiFi available
Free WiFi

Parking & transportation

Parking

Pools, spa & fitness

Fitness center

Food & drink

Restaurant
Room service
Bar
Breakfast in the room
Coffee Shop on site

Family

Family rooms

Accessibility

Facilities for disabled guests

Things to do

Nightclub/DJ

Services & conveniences

24-hour front desk
Lift / Elevator
Luggage storage
Dry cleaning
Daily housekeeping
ATM/cash machine on site
Staff adhere to local safety protocols
Laundry washed per local authority guidelines

Climate & comfort

Non-smoking rooms
Air conditioning
Heating
Non-smoking throughout

Pets allowed
Express check-in/check-out
Ironing service
Meeting/banquet facilities
Barber/beauty shop
Wine/champagne
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay

Ace Hotel New York room amenities

Bedroom

Safety deposit box

Bathroom

Hair dryer
Bathrobe
Toilet
Shower
Private bathroom

Entertainment

TV
Radio

Food & drink

Minibar
Refrigerator

Internet & phone

Telephone

Comfort

Air conditioning

Desk
Seating Area

Frequently asked questions about Ace Hotel New York

What are the check-in and check-out times at Ace Hotel New York?

Check-in starts at 03:00 PM and check-out is by 12:00 PM.

Does Ace Hotel New York have WiFi?

WiFi is available at Ace Hotel New York. Check your room's details for whether it's free or carries a charge.

Is parking available at Ace Hotel New York?

Yes, parking is available at Ace Hotel New York. A fee may apply — see the property's important information.

Does Ace Hotel New York serve breakfast?

Yes, breakfast is available at Ace Hotel New York. A fee may apply unless your rate includes it.

Is there a gym at Ace Hotel New York?

Yes, Ace Hotel New York has fitness facilities.

Does Ace Hotel New York have a restaurant?

Yes, there is on-site dining at Ace Hotel New York. There's also a bar or lounge.

Do the rooms at Ace Hotel New York have air conditioning?

Yes, rooms at Ace Hotel New York have air conditioning.

Is Ace Hotel New York wheelchair accessible?

Ace Hotel New York offers facilities for guests with disabilities. Contact the property to confirm the specifics for your needs.

Is Ace Hotel New York pet-friendly?

Yes, pets are allowed at Ace Hotel New York.

Is Ace Hotel New York family-friendly?

Yes, Ace Hotel New York welcomes families.

Ace Hotel New York policies

Pets

Pets are allowed on request. Charges may be applicable.

Internet

WiFi is available in all areas and is free of charge.

Parking

Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Children and extra bed policy

Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 6 years old stay for free when using an existing bed. People no matter the age stay for US$51.64 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

You need to know about Ace Hotel New York

Please note, a refundable deposit will be pre-authorized at the time of booking. Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability. Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.