SureStay by Best Western Charlotte Matthews
2501 Sardis Road North, Charlotte
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Popular amenities
About SureStay by Best Western Charlotte Matthews
Modern Amenities
Experience comfort and convenience at the Best Western Charlotte Matthews. Enjoy free Wi-Fi, cable TV with HBO, and in-room massage services.
Delicious Breakfast
Start your day right with a daily hot breakfast featuring a variety of options including eggs, meat, and pastries.
Convenient Location
Located just minutes away from Charlotte Douglas International Airport, Bojangles Coliseum, and Mcalpine Creek Park, our hotel is the perfect choice for your stay in Charlotte, North Carolina.
Book your stay now and make the Best Western Charlotte Matthews your home away from home.
Good to know about SureStay by Best Western Charlotte Matthews
Check-in
03:00 PM
Check-out
11:00 AM
Pets
Not allowed
Children
Welcome
How SureStay by Best Western Charlotte Matthews's price works
One flat fee
The price is what the hotel charges us plus one small, flat service fee — the same for every guest.
No surveillance pricing
We never use your device, location or browsing history to decide what you pay.
All-in, no surprises
Taxes and known fees are shown up front. What you see is what you book.
SureStay by Best Western Charlotte Matthews reviews
Good
243 reviews · updated January 2026
Guests loved
- + Friendly staff
- + Good location
- + Value for money
Worth noting
- – Cleanliness issues
- – Outdated rooms
- – Poor amenities
Things to do near SureStay by Best Western Charlotte Matthews
2501 Sardis Road North, Charlotte
Open in Google Maps ↗SureStay by Best Western Charlotte Matthews property amenities
Internet
- WiFi available
- Free WiFi
Parking & transportation
- Parking
- Free Parking
Pools, spa & fitness
- Fitness center
Food & drink
- Shared lounge/TV area
- Vending machine - snacks
Accessibility
- Facilities for disabled guests
Things to do
- Board games/puzzles
Services & conveniences
- 24-hour front desk
- Lift / Elevator
- Laundry
- Safety deposit box
- Fax/photocopying
- Dry cleaning
- Daily housekeeping
- ATM/cash machine on site
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
Climate & comfort
- Non-smoking rooms
- Air conditioning
- Heating
- Non-smoking throughout
- Designated smoking area
More
- Business center
- Hiking
- Fishing
- Express check-in/check-out
- Cycling
- Horse riding
- Meeting/banquet facilities
- Canoeing
- Windsurfing
- Vending machine - drinks
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
SureStay by Best Western Charlotte Matthews room amenities
Bedroom
- Wardrobe or closet
- Safety deposit box
Bathroom
- Hair dryer
- Private bathroom
- Toilet paper
- Toilet
Entertainment
- TV
- Radio
Food & drink
- Coffee/tea maker
- Refrigerator
- Microwave
Internet & phone
- Telephone
- Free Local calls
Comfort
- Air conditioning
- Heating
More
- Desk
- Interconnected room(s) available
- Alarm clock
- Free newspaper
- Daily housekeeping
- Seating Area
Frequently asked questions about SureStay by Best Western Charlotte Matthews
What are the check-in and check-out times at SureStay by Best Western Charlotte Matthews?
Check-in starts at 03:00 PM and check-out is by 11:00 AM.
Does SureStay by Best Western Charlotte Matthews have WiFi?
WiFi is available at SureStay by Best Western Charlotte Matthews. Check your room's details for whether it's free or carries a charge.
Is parking available at SureStay by Best Western Charlotte Matthews?
Yes, parking is available at SureStay by Best Western Charlotte Matthews. A fee may apply — see the property's important information.
Is there a gym at SureStay by Best Western Charlotte Matthews?
Yes, SureStay by Best Western Charlotte Matthews has fitness facilities.
Do the rooms at SureStay by Best Western Charlotte Matthews have air conditioning?
Yes, rooms at SureStay by Best Western Charlotte Matthews have air conditioning.
Is SureStay by Best Western Charlotte Matthews wheelchair accessible?
SureStay by Best Western Charlotte Matthews offers facilities for guests with disabilities. Contact the property to confirm the specifics for your needs.
Is SureStay by Best Western Charlotte Matthews pet-friendly?
No, pets are not allowed at SureStay by Best Western Charlotte Matthews.
Is SureStay by Best Western Charlotte Matthews family-friendly?
Yes, SureStay by Best Western Charlotte Matthews welcomes families.
Is SureStay by Best Western Charlotte Matthews non-smoking?
Yes, SureStay by Best Western Charlotte Matthews is non-smoking throughout.
How far is SureStay by Best Western Charlotte Matthews from Honolulu airport (HNL)?
It's about 4683 mi (straight-line) from Honolulu airport (HNL).
What's the closest beach to SureStay by Best Western Charlotte Matthews?
The nearest is Lanikai Beach, about 4669 mi away (straight-line).
What is the cancellation policy at SureStay by Best Western Charlotte Matthews?
It depends on the rate you pick — many rooms at SureStay by Best Western Charlotte Matthews offer free cancellation. You'll see each room's exact policy before you book.
Are there extra fees at SureStay by Best Western Charlotte Matthews?
Any mandatory property fees are shown in your all-in total before you book — no surprises at checkout.
What guest services does SureStay by Best Western Charlotte Matthews offer?
SureStay by Best Western Charlotte Matthews offers services such as laundry.
Is SureStay by Best Western Charlotte Matthews a good place to stay?
Guests rate it 7.0/10 (Good) across 243 reviews.
How does pricing work at SureStay by Best Western Charlotte Matthews on travelpluscost?
One honest price: what the hotel charges us plus one small flat fee — the same for everyone, never based on your data. No hidden markup and no fake discounts.
SureStay by Best Western Charlotte Matthews policies
Parking
Free public parking is possible on site (reservation is not needed).
Internet
WiFi is available in all areas and is free of charge.
Pets
Pets are not allowed.
Children and extra bed policy
Children of any age are allowed. Children up to and including 12 years old stay for free when using an existing bed. You haven't added any cots. You haven't added any extra beds.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
You need to know about SureStay by Best Western Charlotte Matthews
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
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